Customer Support Agent (Portuguese speaker)

Who are we?

WA Technology is a B2B supplier of iGaming solutions with a rapidly growing number of clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that allow operators to enter or expand into emerging markets quickly and easily.

WA Platform is a fully scalable and customizable solution, featuring over 75+ game providers, 15.000+ games, and multi-currency support with 80+ payment methods. WA Technology enables operators to build their own Casino, Sportsbook, Lottery and Fantasy business precisely how they envision it. We have offices around the world, supporting our clients with on-the-ground presence and regional expertise.

Where and how we work?

We currently have teams based in Malta, Lisbon (Portugal), Sofia (Bulgaria), London (UK) and Bucharest (Romania). Our hybrid work model encourages regular in-person collaboration while also allowing flexibility to work remotely.

Long story short, you will

We're on the lookout for candidates who are proficient in both English and Portuguese to join our new customer support team.

While prior experience in customer support roles within the iGaming industry is a plus, we welcome applications from those seeking to break into the world of iGaming as well. If you're passionate about delivering top-notch support and are excited about the opportunities in iGaming, we encourage you to apply.

All the responsibilities we will trust you with:

• Handle and resolve technical support requests for iGaming platforms, including access, payments, bonuses, and account configuration, through email, live chat, and CRM tools (JIRA).

• Deliver timely, accurate, and customer-focused solutions, ensuring all incidents are properly logged, documented, and escalated when needed.

• Maintain strong product knowledge, staying updated on new features, promotions, and system changes to provide informed assistance.
  Follow internal processes to ensure quality and consistency, while identifying recurring issues and suggesting improvements.

• Collaborate with cross-functional teams (Operations, Finance, Development) to drive efficient resolutions and enhance customer satisfaction.
  

Experience, knowledge and skills:

• Minimum 1 year of experience in technical support or customer service (iGaming, fintech, or tech is a plus).

• Experience with electronic payments, digital wallets, or fraud-related queries is an advantage.

• Basic IT knowledge (ITIL, CompTIA A+, or similar).

• Comfortable working with digital platforms, CRM systems, and remote support tools.

• Strong problem-solving skills and ability to stay calm under pressure.

• Great time management, prioritization, and active listening skills.

• Team player with a proactive mindset and empathy in customer interactions.

• Willingness to work rotating shifts, including evenings and weekends.

Language skills:

• Fluent in Portuguese (C2) & English proficiency of B2 or higher.

• Exceptional written and verbal communication skills in both languages.
  

Why Work With Us?

• Flexible work environment with a hybrid work setup

• Opportunity to work with well-connected industry leaders.

• A leadership approach that fosters innovation, creativity, and trust.

• Opportunity to experience the buzz of highly driven and motivated work colleagues.

• Experience a start-up feel in a fast-paced growth-driven environment.

"We are committed to fostering an inclusive workplace that values and promotes diversity. Our aim is to create a vibrant, accessible, and welcoming environment for individuals of all backgrounds, experiences, and perspectives. We believe in equal opportunity for everyone and encourage candidates from diverse backgrounds to apply, including those from underrepresented groups. Our hiring decisions are made based on the merits of skills, experience, and potential, ensuring fairness and equality for all applicants."