Customer Support

About the job

We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.

We are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction.

As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You’ll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.

For many members, you are the voice of Belong. The way you listen, communicate, and follow through directly shapes how supported, confident, and at home they feel. This role plays a critical part in building long-term trust, satisfaction, and belonging.

This position is ideal for someone who is people-focused, highly organized, and comfortable working across teams, someone who takes ownership, follows through, and genuinely cares about delivering great experiences.

Support residents and homeowners through inquiries, requests, and issues with empathy and clarity

Own cases end to end, ensuring timely and effective resolution

Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams

UseFoundationand internal tools to manage, track, and document cases

Manage multiple cases simultaneously while maintaining high service standards

Communicate proactively, setting clear expectations and timelines

Identify recurring issues and suggest process improvements

Represent Belong’s values in every interaction, with a strongMember-Obsessedmindset

8 hours per day

Includes1 day of the weekend(rotational schedule)

Experience in customer support, operations, hospitality, or service-oriented roles

Strong problem-solving skills and a service-first mindset

Highly organized, with strong attention to detail

Clear written and verbal communication skills

Comfortable working cross-functionally and in fast-paced environments

Ability to quickly learn and use internal systems (CRM / operational tools experience is a plus)

Calm, empathetic, and solutions-oriented under pressure

Experience in proptech, operations, or customer experience roles

Familiarity with case management or support platforms

Experience working with rotating or weekend schedules

Be part of a team that truly cares about people and experience

Have real impact on how residents and homeowners feel every day

Grow in a culture that values ownership, clarity, and excellence

Build meaningful work alongside people who care

At Belong, support is not just about answering questions, it’s aboutcreating trust.

If you care deeply about people and love solving problems,you’ll belong here.

• Commute to this job’s location

• 1+ years of experience in Customer Service