Customer Support Engineer

Urgent Requirement

location - south africa

1-Customer Support Engineer

: Customer Support Engineer - Local Team Capacity Fit

1. System focus – Platform

2. Business focus Front Desk

3. Project remaining accountabilities

* Platform Stabilization (POA, Integration Enterprise)

1. Fault finding, Alignment, Use Case update/develop, Spec'ing

2. Gov Process management in ensuring collaboration

* Business Solution Stabilization — Clear out existing and future (warranty) defects.

1. Customer fronting

2. Scope compliance & Spec'ing, Config Management etc.

3. Defect process management 1st, 2nd, 3rd party collaboration

4. Test, deploy, signoff in governance process management

* Project

1. Assist / Advise PM on Closeout and Handover Process (Business and Support)

2. Schematic Handover & The Transition to a full Data Admin Service

(a) Structure, Customer Interface

(b) Management/Oversight of Schematic Team

How to Apply:

If you're a skilled Business Analyst with a passion for mobile money solutions, please share your resume with us at:

sonia.sharma@infystrat.com

Don't miss out! Apply now!