What is the salary for this Customer Support Engineer - Intern role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Cloudwalk.

Where is this Customer Support Engineer - Intern position located?

This is an on-site position at Cloudwalk located in São Paulo.

How do I apply for this Customer Support Engineer - Intern job at Cloudwalk?

Click the 'Apply' button on this page to be redirected to Cloudwalk's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Cloudwalk is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Cloudwalk.

Customer Support Engineer - Intern

Cloudwalk São Paulo 3 days ago

support

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

CloudWalk is a fintech innovator on a mission to build the future of payments. We are a team of dreamers, makers, and tech enthusiasts with millions of happy customers and a relentless hunger for innovation. Our culture is driven by curiosity and excellence, and we're expanding our reach (and our neural network) to shape a smarter, AI-driven future for payments — together.

About The Role:

Frontline hero for InfinitePay: guide customers from quick questions to complex issues.

Own outcomes end-to-end: diagnose, resolve, and follow through.

Turn friction into delight and long-term loyalty.

What You'll Do:

Support customers across chat, email, and phone with fast, precise responses.

Troubleshoot deeply; identify root causes and ship fixes/workarounds.

Retain customers with creative, practical solutions.

Close the loop: follow-ups and callbacks until 100% resolve

Who You Are:

Excellent communicator with a customer-first mindset.

Analytical problem-solver; owns issues to completion.

Detail-oriented, quick learner of new tools/processes.

Fluent in Portuguese; comfortable in English for internal comms.

Tech-savvy: basics of SQL/prompting; Ruby/Python a plus.

Passionate about AI and its impact on CX.

Location:

This role is part-time and fully remote.

Interview Process:

Submit application

CloudWalk Academy Course + Live Test

30-min intro call with a Customer Support Engineer

Presentation

Final team interview

Benefits:

Base salary is just one part of our total rewards package at CloudWalk, which also includes Medical & dental coverage, Wellhub, and various other discounts and perks.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.