Customer Support Executive

Position Responsibilities:

. Assist customers with their items purchased through E-commerce platforms

. Solving complex customer problems using your product knowledge

. Understanding and identifying the root cause of the customer's problem through insightful questions

. Taking ownership of support incidents and using all available resources and knowledge to resolve them

. Delighting customers at the quality of service provided for their support inquiries

. At least 2 years of professional customer support experience

. Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

. Providing alternatives to products/items, which are not available on the ecommerce website

. Follow standard processes and procedures when it comes to providing the resolution

. Staying up to date with latest updates on system information, process changes and future updates

. Must be able to overcome objections and handle customer push backs

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

Requirements

Other competencies we are looking for:

. Critical Thinking

. Time Management

. Specialist Focus

. Organizing

. Priority Setting

. Problem Solving

. Professional Composure

Benefits

⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

⏳ Maternity Leaves and many more