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Customer Support - Laboratory Service for Clinic & Hospital | Nhân viên Hỗ trợ khách hàng - Dịch vụ xét nghiệm cho Phòng khám Bệnh viện

Diag Cao Thang, Ho Chi Minh 1 day ago

support

About DIAG

DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.

With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.

We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.

Responsibilities:

The Help Desk in Lab plays a critical role in ensuring positive customer experiences by providing support, handle, and assistance to Customer – Clinic & Hospitals (C&H) for Laboratory Inquires and complaints.

1.Communication:

- Interact with External Customers (Clinic and Hospital) and Internal Department (Sales, Sales Ops) via phone

- Hotline, email to address inquiries, provide information and resolve Laboratory issues in a timely and professional manner

2.Customer Support:

- Assist Customers with Product Information: Provide the Information/caution of Test, Test Value and appropriate guidance relating to procedures

- Handle Laboratory complaints: Work with various stakeholders (Lab, BO, CS, Sales) to investigate, identify the root causes, find appropriate solution and prevention

- Perform additional assigned tasks as needed

3.Documentation/Reporting:

- Maintain accurate records of customer interactions, inquiries and resolutions and follow up to ensure customer satisfaction

- Continuously evaluate and identify opportunities to contribute for the process improvements that positively impact our customers

- Point out Customer Demand, Service Gap level between Diag & Market

Experience and skills requirements:

Technical Proficiency (can understand laboratory procedures, equipment, and protocols) - Background as Lab Technician is an advantage

Attention to detail

Communication skills

Problem-Solving

Good Time Management

Customer Service Orientation

Teamwork and Collaboration

Language: Fluency in English (Speaking, listening, writing, and reading)

Ability to work under pressure

Available to work shifts, which may include work during evenings, weekends, and public holidays

BENEFITS – Caring for You the Way You Care for the Community

At DIAG, we not only focus on career development for every individual but also place great emphasis on the health, well-being, and quality of life of our team. When you join DIAG, you'll enjoy a range of attractive benefits, including:

Competitive salary with 12 annual leave days and public holidays in accordance with regulations.

Working hours: Monday to Friday, 8 hours per day.

Full coverage of social, health, and unemployment insurance during the probation period.- Annual health check-ups and personal health insurance for all employees.

Meal allowance and other position-specific welfare support.

Participation in internal cultural activities such as Company Day, Company Birthday, Year End Party, Culture Day, team building, quarterly Town Halls, and many other special occasions – where you can connect, share, and engage with the team.

WHAT SETS DIAG APART?

Advanced Technology & Modern Lab System: DIAG makes significant investments in internationally standardized testing equipment and technology, such as ISO 15189-certified systems. Our tests are fully automated to ensure high accuracy, fast turnaround times, and the ability to serve a large volume of patients efficiently.

Flexible Customer Services: With over 30 branches across Ho Chi Minh City and nearby provinces, along with a professional at-home sample collection team, DIAG offers a convenient healthcare experience – especially suited for today’s busy lifestyles.

People-Centered Culture: At DIAG, we believe that people are the key to success. We foster a dynamic, professional working environment with a strong focus on training and skill development, allowing each individual to reach their full potential.

Community-Driven Mission: Committed to raising awareness and promoting proactive healthcare, DIAG regularly conducts screening programs and partners with medical organizations and hospitals to expand our positive impact on the community.

By joining DIAG, you’ll become part of a modern healthcare ecosystem – where technology, quality, and people work together to create sustainable value for society.

If you’re looking for a meaningful workplace where you can learn, grow, and contribute to innovation in the healthcare industry – DIAG is your ideal destination.

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