Whop is a financial technology company on a mission to provide the world with sustainable income. Our vision is to create the world’s largest internet market, where people can create, connect, and transact all from a single platform. Whop enables individuals and businesses to accept payments, launch ventures, and engage with others across the network.
Today, Whop facilitates over $3 billion in annual payouts to people in 144 countries. Growth continues to accelerate, with gross transaction volume increasing roughly 25% month over month.
Whop has raised hundreds of millions from institutional investors like Insight, Bain Capital Ventures, A*, and Peter Thiel — including a recent strategic investment from Tether, the largest stablecoin company in the world.
Our current team is made up of young, passionate entrepreneurs who grew up on the internet — over 75% built a business before joining Whop, including 53 former founders and 30 who scaled past $1M in revenue. Product leadership includes backgrounds from Meta and Robinhood.
For more information, visit whop.com.
As a Customer Support Lead, you ensure your team delivers the best customer support on the internet. You will oversee live chat conversations on Intercom, handle escalations, drive product feedback, develop your team, and maintain an exceptionally high standard for every customer interaction.
This role reports to the Head of Trust.
📍 Hybrid – NYC based : You must be based in NYC and come into our Williamsburg, Brooklyn office between 10 am - 8 pm EST. You can work virtually outside of those hours.
Available shifts are:
You must be available to work on the weekends.
✅ Base salary of $100k + performance-based bonus + a competitive equity package
❤️ Unlimited PTO, with full health, vision, dental coverage
🍕 Lunch & dinner paid for Monday thru Friday + free Equinox membership + Citibike membership + free Ubers home after 10pm + $9k annual rent subsidy if you live within 4 blocks of our 300 Kent office
💻 The latest Macbook Pro & tech accessories