Customer Support & Online Business Support (Yoga Studio + Online Course)

We’re hiring a personable, highly responsive Virtual Assistant to support a well-established yoga studio and help launch new online initiatives. This role is primarily focused on customer support (email + text) and day-to-day operational support, with additional responsibilities supporting marketing coordination, an online teacher-training course buildout, and an online merchandise store setup.

The ideal VA is organized, friendly, and proactive—someone who can keep customer

communications timely, maintain systems, and help move multiple projects forward without

needing constant follow-ups.

● Respond to customer inquiries via email and text messages in a friendly, professional tone

● Manage the studio phone/text line and ensure timely responses

● Organize customer inquiries, tag/label messages, and escalate issues when needed

● Help create and maintain FAQ-style response templates for common questions

● Assist with setting up automated/AI-assisted text replies (with a “Would you like further assistance?” prompt), while ensuring customers can still reach a real person when needed

● Assist with organizing and coordinating marketing campaigns and seasonal offers

● Help schedule/promote studio events throughout the year

● Track and organize campaign assets (copy, images, event details)

● Support consistent execution and follow-through on promotions and announcements

● Support the launch of an online yoga course / teacher-training program hosted on Hotmart

● Upload and organize course content (approx. 60+ videos and supporting documents)

● Format and “clean up” documents (make them professional, branded, and easy to follow)

● Ensure lessons/modules are structured correctly, clearly labeled, and published properly

● Support the creation of an online merchandise store by acting as a bridge between the owner and the marketing/website team

● Gather and organize product details, photos, and descriptions for upload

● Coordinate with the marketing team to ensure the merchandise page has complete, accurate information

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM