Customer Support Representative

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

Responsibilities

• Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms

• Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach

• Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed

Qualifications

• Bachelor’s Degree preferably in a nursing or medical related field

• Preferably with experience in customer support, account management, or related fields.

• Proficient in English and Filipino, spoken and written

  • Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations

  • Excellent written communication skills — properly document conversations and escalate relevant cases to the team

• Creative, strategic, and proactive in problem solving and identifying opportunities

• Willingness to work hybrid (2x Onsite)

• Assigned 5 shifts per week from your 2 shifts below:

  • Morning Shift: 5 AM to 2 PM

  • Mid/Afternoon/Evening Shifts:

    • 9 AM to 6 PM

    • 3 PM to 12 AM

  • Night Shift: 10 PM to 7 AM

Join our team as we revolutionalize healthcare in the Philippines—and beyond!

✨ Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
🚀 Grow with us – mentorship, career development, and learning opportunities to help you thrive.
🌍 Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.