Customer Support Specialist – AI Assisted

Customer Support Specialist – AI Assisted
Hours 8-4pm EST US

We’re looking for a reliable and detail-oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using support tickets foAI-powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.

Responsibilities

● Review and approve AI-generated responses before resolving customer issues
● Edit or write replies as needed to ensure accuracy and brand tone
● Flag edge cases or trends for internal escalations
● Handle 100–200 tickets per day depending on volume and complexity
● Work within platforms like Shopify and other e-commerce integrated tools

Requirements

● 2–3 years of experience in customer support (eCommerce preferred)
● Excellent written English and attention to detail
● Comfortable using and learning new AI tools
● Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and Richpanel
● Must be available to work weekends (Saturday & Sunday) and during US business hours