Customer Support Specialist

A passionate person who will join the Vectors team as a Customer Support Specialist to:

• Be the first point of contact for our customers who reach out with their product-related questions, problems, or feedback.
• Present and demo our apps to prospective customers and help recommend the best solutions to their use cases.
• Verify bugs, provide feedback and insights to developers, and help them provide solutions.
• Follow up with customers to ensure their issues are resolved.
• Maintain documentation portal and publish help center articles.
• Bring the customer’s perspective to your Product team and help shape the product strategy

Qualifications

Required Skills : 

• A real taste for customer contact and a service and customer satisfaction minded.
• Ability to take ownership and identify complex problems with a critical mindset.
• Excellent written and oral communication skills, particularly in explaining in concise and clear terms technical subjects to non-technical people
• Methodical and rigorous
• Languages: Fluent in English and French
• Sensitive to your day to day productivity
• An excellent team player who enjoys learning new skills

A few nice to have:

• Hands-on experience with Atlassian tools or Apps, especially related to Confluence or Jira.
• Familiarity with marketplace ecosystems and third-party app integrations.

Additional Information

What's in for you:

• Attractive remuneration
• Lunch voucher
• Medical insurance
• Annual performance bonuses
• Flexible work hours
• Hydride remote
• 25 days: paid leave
• Team building activities
• Are you a geeky mom? You will keep your salary during your maternity leave and we are addressing flexible hours for working mums!

About the Company

VECTORS is a software development company specialized in Atlassian products. Started as a LAB project under Spectrum Groupe, the team at Vectors develops apps for both Confluence and Jira to help teams improve their day-to-day and work better together.

Vectors offers a combination of collaborative, content formatting, and project management apps designed to help teams make the most out of Confluence and Jira on a daily basis. With a high focus on simplicity, intuitiveness, and user experience, Vectors' apps are trusted by +1000 global companies from a variety of industries including technology & communications, healthcare, entertainment, and more.

You will be joining a growing team of young and ambitious geeks on their mission to take over Atlassian Marketplace. We believe each individual should act for the benefit of the group, and the group should act for the benefit of each individual.

We rely heavily on cross-team collaboration, and we encourage honest and constructive feedback between multiple teams, all within a fun and transparent work environment.  If you see yourself in a similar team, then we will be more than happy to have you with us.