Customer Support Team Lead

We're all about helping brands turn ideas into impact.

Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.

With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!

This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.

At Frontify, we believe great customer experiences start with great people—and the systems that empower them. As our Customer Support Team Lead, you’ll shape the future of how we support customers worldwide. You won’t simply run a function; you’ll guide and build a global team into its next chapter, bringing clarity, energy, and a builder’s mindset to everything you touch. You’ll set a bold vision for a modern, AI-powered, insight-driven support organization that’s deeply connected to Product and Engineering, leading and coaching diverse distributed teams across Switzerland and the US, elevating their technical depth, entrepreneurial thinking, and autonomy while building a unified 24/7 model that scales with our ambitions. This is a role for someone who thrives in a competitive landscape, loves solving complex problems with smart systems and even smarter people, and sees customer support as a powerful engine for product insight and customer success.

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

- Thrive with the tools and support to shape your future at Frontify.

- Be part of a product that connects brands and people with a human touch.

- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.

- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!

- A minimum of 25 days annual leave per year 

- Parental, family care, and bereavement leave

- Daily sickness benefits and accident insurance

- Paid educational and wellbeing days off

- Wellbeing, learning and development, and commuter allowance 

- Home office setup budget

- Pension fund: contributions paid 60% by us and 40% by you

- Access to exclusive perks and discounts from hundreds of top brands

- Workation: Work from inspiring locations around the world for up to 45 days per year!

- Invite to our summer company meet-up

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.

We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your talent partner know when scheduling. Any information shared will be treated confidentially.

If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.