CUTOMER CARE AGENT
Are you passionate about digital entertainment and customer experience?
Do you thrive in fast-paced environments where creativity, analysis, and communication meet?
Join Digital Virgo Ethiopia and take part in enhancing our users’ experience across multiple entertainment platforms — from music and video to gaming and sports — while contributing to the growth of Digital Virgo’s brand presence in the region.
Main Responsibilities
- Handle and follow up on customer feedback, inquiries, and issues across multiple channels.
- Support the launch and monitoring of new services and products across countries.
- Prepare and maintain weekly and monthly performance reports.
- Contribute to the creation of engaging content aligned with our commercial brands.
- Track and analyze user insights and performance indicators to identify opportunities for improvement.
- Assist in web and digital audits to ensure quality and consistency across our online ecosystem.
Qualifications
Profile & Qualifications
- Bachelor’s degree or higher in Marketing, Communication, or Digital Business (or related field).
- Strong interest in digital ecosystems and customer engagement.
- Excellent writing skills and the ability to adapt content to different audiences and SEO requirements.
- Fluent in English, Amharic and afaan oromo
- Good analytical skills and attention to detail.
- Creative, curious, and proactive — with a positive and collaborative attitude.
- Familiar with social media platforms and digital communication trends.
Additional Information
Why Join Us
- Work in an international digital group at the crossroads of technology, entertainment, and telecom.
- Be part of a dynamic and growing local team with strong connections to global expertise.
- Gain exposure to multi-country projects and diverse digital ecosystems.
- Contribute to shaping the future of digital entertainment in Ethiopia and Africa.