Danish and English Customer Service Agent for Fitness Company

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a Danish and English Customer Service Agent at a leading Fitness Company. This role is perfect for individuals who are passionate about fitness and dedicated to providing top-notch customer support to clients in both Danish and English.

Responsibilities

• Provide exceptional customer support to Danish and English-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to fitness products, services, and memberships.
• Effectively resolve customer issues and complaints to ensure high satisfaction levels.
• Stay updated on the company's fitness offerings and promotions to provide accurate advice and recommendations.
• Document customer interactions, feedback, and resolutions in the company's CRM system.
• Collaborate with team members to improve processes and enhance the customer experience.
• Participate in ongoing training sessions to enhance product knowledge and customer service skills.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, preferably in the fitness or wellness industry.
• Strong interpersonal skills with a customer-focused mindset.
• Excellent problem-solving abilities and conflict resolution skills.
• Proficiency in using customer service software and standard office applications.
• Detail-oriented with strong organizational skills.
• A genuine interest in fitness and a desire to help customers achieve their health goals.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• Bonuses for referring new employees
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live