Danish Speaking Customer Service for Entertainment Company in Greece

Mercier Consultancy MD is thrilled to offer a unique opportunity for Danish Speaking Customer Service Representatives at an esteemed Entertainment Company based in Greece. This role is perfect for individuals who are enthusiastic about entertainment and dedicated to delivering exceptional customer experiences. You will provide assistance in Danish, helping customers navigate entertainment offerings and resolve inquiries while contributing to a vibrant service environment.

Key Responsibilities

• Address customer inquiries related to entertainment services, events, and promotions via phone, email, and chat in Danish.
• Provide detailed information on available entertainment options and assist with bookings and reservations.
• Resolve customer complaints and issues with empathy and professionalism, ensuring satisfaction.
• Document all customer interactions and feedback accurately in the CRM system.
• Collaborate with event coordinators and marketing teams to enhance customer engagement and experience.
• Stay informed about the latest entertainment trends and offerings to provide informed assistance to clients.

Requirements

• Fluency in Danish (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably within the entertainment sector.
• Strong communication skills and the ability to connect with customers from diverse backgrounds.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with CRM systems and basic computer applications.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...