Danish Speaking Customer Service for Entertainment Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for an entertainment company based in Greece. This exciting role is perfect for individuals who are passionate about the entertainment industry and committed to providing top-quality support to customers. In this position, you will engage with clients in Danish, assisting them with bookings, inquiries, and any concerns they may have.

Key Responsibilities

• Provide exceptional customer service to clients regarding entertainment bookings, event information, and promotions via phone, email, and live chat in Danish.
• Assist customers with ticketing inquiries, order modifications, and cancellations.
• Resolve customer complaints and ensure a positive experience for all clients.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Stay informed about upcoming events, shows, and entertainment offerings to effectively assist customers.
• Collaborate with internal teams to improve customer experience and service delivery.

Requirements

• Fluency in Danish (both written and spoken) is essential; knowledge of English and Greek is a plus.
• Previous experience in customer service, preferably within the entertainment or hospitality sectors.
• Strong communication and interpersonal skills with a friendly demeanor.
• Ability to resolve issues efficiently while maintaining a high level of customer satisfaction.
• Proficient in using customer service software and CRM applications.
• Capable of managing multiple inquiries and prioritizing tasks effectively in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

What We Offer:

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...