Data Entry Specialist
Description
Our Services team have unrivalled expertise working within the corporate governance, audit, risk, compliance, and regulatory environment in a wide variety of sectors. We have the scale and reach to deliver significant change, smoothly and without disruption. Our experience in solution design and delivery helps us provide global, dynamic, flexible, and reliable distribution, giving clients lasting results. Our vision is to match client requirements by partnering with them and becoming a trusted advisor to their evolving business. We work alongside them in joint teams, complementing their strengths and establishing teams with the right mix of talent.
The Services team is also an instrumental part of innovation within Diligent, collaborating with other departments to bring new value to the product in the form of new or improved solutions.
We are looking for a highly professional, innovative, and technically motivated person to perform Data Specialist duties as part of the Services team.
Key Responsibilities
- Accurately and efficiently enter client corporate governance data into a designated spreadsheet or Diligent Entities system.
- Execute data migration activities to move client books from Diligent Boards site to SFS or other Boards site.
- Develop Director & Officer questionnaires in Diligent Boards Questionnaire module.
- Migration of entity documents to data library in Diligent Entities system.
- Ensure the data is correctly formatted according to the specified guidelines, including appropriate columns, rows, headers, and formatting styles.
- Conduct regular quality checks to verify the accuracy and integrity of the entered data, identifying and correcting any errors or inconsistencies.
- Validate the entered data against the source documents or information to ensure the information is entered correctly and matches the original records.
- Maintain strict confidentiality and data security protocols to protect sensitive client information and adhere to data protection regulations.
- Complete data entry tasks within the specified deadlines and prioritise work effectively to meet project requirements and client expectations.
- Maintain an organised system for managing and tracking data entry tasks, including proper documentation of completed work and any relevant notes or observations.
- Collaborate with team members or clients to clarify any data-related questions, seek clarification on unclear instructions, and provide regular updates on the progress of assigned tasks.
- Identify and resolve any technical issues or challenges related to data entry systems, software, or tools, or escalate them to the appropriate technical support team.
- Categorising, uploading, and downloading bulk documents to and from Diligent Software.
- Suggest and implement process improvements to enhance the efficiency, accuracy, and effectiveness of data entry tasks, such as developing templates, automation, or standardising procedures.
- Flexibly handle changes in project requirements, data formats, or systems, and quickly adapt to new processes or tools to meet evolving needs.
- Good Understanding of Database is must.
- SQL intermediate level skill set is desired.
- AI and AI tools exposure is required.
- Any other duties as may reasonably be required.
Required Experience/Skills:
- Proven experience interacting directly with client stakeholders at all levels
- Previous experience in a similar role
- Self-directed, proactive, strong problem solving/troubleshooting skills
- Ability to work as part of a team in a multi-discipline fast-paced environment
- Strong attention to detail to ensure the accuracy and integrity of entered data, including identifying and correcting errors or inconsistencies.
- Excellent communication skills (both verbal and written) and interpersonal skills, able to communicate with a wide range of stakeholders (e.g., both technical and business)
- Excellent personal time management and ability to multi-task in a fast-paced environment
- Proactive attitude toward suggesting and implementing process improvements, automation, or streamlining data entry tasks to enhance efficiency and accuracy.
- Ability to utilise advanced Excel sheet functions
- Excel scripting (VBA) Desirable
- Experience / understanding of Corporate Governance Desirable
Customer Delivery
- Perform data migration activities including data entry, data imports, questionnaire development and other related tasks.
Career Development
- Proactively focus on developing Product and Domain knowledge and expertise through continuous learning and personal development.
- Learn and apply relevant programming language(s) such as SQL, ACL, Python, and any other relevant tools needed to be successful and efficient in the role.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.