About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?
If you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you the exciting work and career opportunities at Netomi.
We are seeking a Data Scientist with foundational expertise in machine learning and knowledge of Large Language Models (LLMs) to join our team. This role focuses on learning, contributing to AI-powered solutions, and developing technical skills through hands-on project work. You will support NLP and machine learning projects under guidance while building your expertise in modern AI systems.
Job Responsibilities:
Research & Learning - Stay current with foundational LLM concepts, architectures, and developments in the field. Learn about transformer architectures, prompt engineering, and basic model optimization, Explore new LLM capabilities and frameworks under guidance from senior team members. Read and understand research papers and technical documentationSolution Design & Prototyping - Support the design of AI solutions for business problems using LLMs. Build proof-of-concept applications to test ideas and validate approaches. Prototype LLM-based applications using modern frameworks. Conduct experiments to compare different approaches. Collaborate with team members and learn from subject matter expertsDevelopment & Implementation - Write clean, readable code following team standards and best practices. Develop LLM-based workflows using orchestration frameworks (such as LangChain, LangGraph, or similar). Implement LLM features, including basic prompt engineering, API calls, and structured outputs. Build functional systems that integrate with LLM APIs. Participate in code reviews and learn from feedback. Optimize code for readability and basic performance considerationsExperimentation & Analysis - Design simple experiments to test ideas and measure results. Evaluate LLM outputs and system performance using established metrics. Work on prompt optimization and basic fine-tuning approaches. Conduct data analysis and statistical testing
Requirements:
1-2 years of experience in data science, machine learning, software development, or related technical rolesBachelor's degree in Computer Science, Data Science, Statistics, Mathematics, or related technical fieldDemonstrated interest in NLP and LLM applications through projects, coursework, or work experienceStrong Python programming skills with the ability to write clean, functional codeHands-on experience with LLM APIs (OpenAI, Anthropic, Google, or similar)Familiarity with at least one deep learning framework (PyTorch or TensorFlow preferred)Basic experience with LLM orchestration frameworks (LangChain, LangGraph, or similar)Understanding of NLP fundamentals: text processing, embeddings, classificationExperience with common ML models: regression, classification, clusteringHands-on experience making API calls and working with LLM responsesKnowledge of Git for version controlAbility to write basic tests for your codeFamiliarity with vector databases or embedding systemsBasic understanding of cloud computing conceptsStrong problem-solving skills and eagerness to learnGood communication skills and the ability to work in a team environmentSelf-motivated with intellectual curiosity about AI and machine learning
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
