What is the salary for this Delivery Operations Analyst role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Sauce.

Where is this Delivery Operations Analyst position located?

This is an on-site position at Sauce located in Colombia, Latin America.

How do I apply for this Delivery Operations Analyst job at Sauce?

Click the 'Apply' button on this page to be redirected to Sauce's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Sauce is actively hiring for Operations roles. Visit the company page to see all open positions and learn more about working at Sauce.

Delivery Operations Analyst

Sauce Colombia 3 days ago

operations

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

This position is a full-time contract role and is fully remote, open to candidates based anywhere in LATAM.

What You'll Do:

Act as the go-to expert for delivery quality-related questions and delivery performance tracking per territory

Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows

Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance

Partner with cross-functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting

Proactively advise the Dispatch Operations team and Product Manager on opportunities to optimize the current dispatch product and delivery algorithm behavior

Support feature testing and experimentation (A/B tests) related to dispatch logic, routing, batching, and courier assignment, including measurement and impact analysis

Identify operational inefficiencies and support process improvements to increase scalability and reduce friction

Support new initiatives, pilots, and internal tools by validating requirements, tracking outcomes, and reporting impact

Monitor data integrity and work closely with the dispatch team, conducting business analysis tasks to optimize configurations, settings, and delivery algorithm logic

Assist with forecasting, capacity planning, and resource allocation using data-driven insights

Who You Are:

Must Have:

Hands-on experience with delivery dispatch operations in an on-demand delivery or logistics environment

Minimum 2+ years of experience in operations, delivery analytics or business analysis

Strong analytical skills with experience using Excel/Sheets and BI tools (Power BI, Looker, Tableau, or similar)

Proficient in SQL and Python

Ability to translate data, dispatch performance insights, and experiment results into clear, actionable insights

Strong communication skills and experience working cross-functionally

High attention to detail and comfort operating in a fast-paced environment

Preferable Qualifications

Experience working directly with dispatch algorithms, routing logic, or courier assignment systems

Experience designing, analyzing, or supporting A/B tests or operational experiments

Experience with CRM systems (e.g., HubSpot), support tools, or workflow automation platforms

Familiarity with Databricks or modern data platforms

Background in on-demand delivery or logistics

Exposure to Python and data modeling or analytics workflows

Required Technology & Equipment:

Personal computer or laptop with up-to-date software

High-speed internet connection

Keyboard, mouse, working webcam, and headset with a microphone

Primary 24” monitor (with an additional 24” monitor preferred)

What We Offer:

Strong & Competitive Compensation Package

Flexible Work Environment

10 Paid Personal/Vacation Days

5 Paid Sick Days

Monthly Wellness Stipend

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.