Deputy Branch Operations Manager

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• You will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging The Branch Operations Manager as necessary
• Undertake out of hours responsibilities as reasonably required
• Manage performance improvement processes including disciplinary and grievance processes as required
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• A valid SIA licence
• Driving licence with access to own vehicle
• Strong people management skills, experience of leading and motivating a wide workforce
• Experience of using business intelligence to drive efficiency and best practice
• Proven experience with rostering and scheduling systems
• Flexibility to act as Duty Manager outside of standard working hours
• The right to work in the UK, with a 5-year checkable history
• Strong communication skills in English—both written and spoken

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.
People: We open our eyes to all that’s good.
Purpose: We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.

About the Company

We’re Hiring: Deputy Branch Operations Manager!

📍 Location: London, WC1B 5EH
💰 Pay: Competitive
📅 Hours: 37.5 hours per week: Monday to Friday 
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: Indirect Grade F

See a Different World. Where potential is seen and progress is nurtured.

As a Deputy Branch Operations Manager, you will play a key role in leading and motivating teams to deliver exceptional service. This position requires a commitment to safety, proactive workforce planning, and ensuring all staff are trained to the highest standards. If you are passionate about operational excellence and thrive in a dynamic environment, this is an opportunity to make a real impact.

In this role as a Deputy Branch Operations Manager, you will be responsible for embedding a strong safety culture across the branch, ensuring compliance with company policies and procedures, and driving engagement with our core values of Integrity, Vigilance, and Helpfulness. You will oversee resource planning, training, and development, while maintaining a high level of service delivery for our clients. Your ability to recognise risk, manage priorities, and lead by example will be key to your success.

This isn’t just another job. It’s your opportunity to step into a role as a Deputy Branch Operations Manager where your potential is recognised, your contribution is valued, and your progress is supported every step of the way