Desktop Support Associate T2

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Desktop Support Associate will play a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organization and will provide hands-on support for hardware, assist with equipment lifecycle activities, and contribute to the overall inventory and logistics operations. 

KEY RESPONSIBILITIES:

• Fulfill materials and equipment requests efficiently and accurately
• Deploy desk setups and monitor configurations
• Provide desk-side support and manage quick-fix solutions
• Collect IT equipment for terminations, upgrades, or decommissions
• Assist with internal desk moves and hardware relocations
• Provide troubleshooting and Tier-1 support where appropriate
• Maintain and restock IT cabinets and vending machines
• Perform Level 1 vending machine maintenance (training provided)
• Conduct vending machine planogram changes, relocations, and decommissions
• Proactively manage inventory within deployment scope
• Track all hardware using internal data systems to ensure traceability
• Manage e-waste logistics and support donation requests
• Receive inbound hardware and conduct physical inventory counts
• Support LATAM shipments and coordinate outbound logistics as needed
• Work closely with regional inventory teams to align operational efforts
• Participate in cycle counting and contribute to overall stock accuracy
• Complete special projects as assigned by site leadership

ESSENTIAL CRITERIA:

• Education: Associate degree in IT, Computer Science, or related field (or equivalent experience)
• Experience: 1+ year of experience in IT support, help desk, or desktop support
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Strong English communication skills, both verbal and written
• Excellent time management and prioritization skills
• Detail-oriented with strong organizational abilities
• Ability to work effectively both independently and as part of a team
• Professionalism and a strong customer service mindset

DESIRABLE CRITERIA:

• Experience in logistics, warehousing, manufacturing, or similar environments
• Familiarity with inventory tracking systems or asset management tools

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.