Digital Account Manager (Temp to Perm)

ACCOUNT MANAGER (TEMP-TO-PERM)

Who We Are:

At M Booth, we produce award-winning, culturally-resonant, and buzz-worthy campaigns that move key audiences to action.

We are relentlessly passionate about our clients and their business, whether that means developing scrappy campaigns and content that breaks through, maximizing earned to reach key audiences, leading in digital innovation, or unleashing insights that unlock ideas that win in the marketplace. And we have a bold belief that our work can and should contribute to an equitable world.

Our agency was born 40 years ago with entrepreneurial roots, a people-first culture, and a passion for creativity and innovation. As we look to the future we believe Only the Bold will make a lasting impact and change. From culture to creative, in today’s world BOLD moves everything we do.

About MBooth Digital

Digital professionals interested in the future of marketing who enjoy collaborating, brainstorming, and challenging convention will love working with us. We believe critical thinking, taking initiative, and owning projects are the keys to being a great teammate and we hold high standards in those areas. We take our work very seriously but do not take ourselves very seriously. We celebrate great work, but it is always through the lens of the team. Said another way, we try to leave our egos at the door.

At M Booth, Digital sits at the nexus of strategy, content, influencer, research and analytics, and innovation (A.I.). Our work spans technology, CPG, retail, corporate, lifestyle, food and more. The common denominator is our ability to intimately understand audiences and the infinite ways and places they share information and interact with brands such that we can speak to them authentically and with purpose.

Responsibilities:

Daily Client Operations

• Meeting Coordination: Attend all client meetings and partner with the strategy and project management teams to set and distribute agendas at least 24 hours in advance.
• Communication: Act as a reliable point of contact for timely responses to client requests; collaborate with team leads to flag any potential "watch-outs."
• Quality Control: Last review on deliverables before they reach the client to ensure they are high-quality and address the client's brief/feedback.
• Feedback Management: Monitor all communication channels for client feedback; consolidate and funnel notes into Monday.com, while alerting the relevant team members.

Planning:

• Sprint Support: Attend weekly sprint calls to provide updates on client needs and ensure the team is aligned on upcoming tasks.
• Market Awareness: Track social media pauses or general "heat moments" that might impact scheduled posting for clients.
• Strategic Support: Participate in client briefings and partner with the strategy team to anticipate and prepare for client questions.

Finance & Scope Management

• Scope Compliance: Maintain an understanding of the Scopes of Work (SOW) and monitor servicing reports to ensure all committed items are delivered.
• Reporting: Flag any servicing or budget concerns to the account lead promptly.

What You’ll Bring:

• 4-6 years of experience in account management within a digital marketing or communications agency.
• Execution Focus: Proven ability to manage complex workflows and hit deadlines in a fast-paced environment.
• Tools: Proficiency in Monday.com, Slack, and Google Workspace.
• Communication: Strong written and verbal communication skills with experience in a client-facing capacity.
• Adaptability: Ability to quickly learn new client brand voices and internal agency processes.

What We’ll Bring:

Here are a few highlights of the benefits we offer at M Booth:

• A workplace that’s alive with courage, ideas, respect and humanity
• Professional growth and development programs to help advance your career
• Comprehensive health care and wellness plans for your entire family
• A 401(k) Savings Plan and Flexible Spending Accounts
• Paid holidays, Unlimited Paid Time Off (Personal, Sick, Vacation), and Summer Fridays
• Additional Perks: Family Leave, Well-Being Programs, and Commuter Benefits
• Salary: $66,000-$80,000

(New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.)

Location: Remote or in the New York office

Our Flexible Work Policy:

We believe that our best work happens in a hybrid working environment. If you are in the NYC (or commutable surrounding distance) hub we want to see you in person 2 days a week. That could mean in our office, in our client's office, on the road with them or attending an industry event. 

For those outside the NYC hub, you will be asked to be in person too. Examples of this may include client meetings, events or team meetings. There will also be in person opportunities for you to connect with others who live in your hub to collaborate and work together.

If you plan on working remotely, we can accept applicants from the following states:

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, and Washington D.C.

M Booth & Associates is an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.