Digital Events & Webinar Specialist (Business Systems Administrator)

Role:

The Event Technology Specialist Nearshore Contractor plays a pivotal role in delivering high-impact, immersive client and associate experiences across in-person, virtual, and hybrid formats. Embedded within the NACG Event Technology team under Marketing, this role supports the North America Client Group by managing and optimizing a suite of event technology platforms such as Cvent, Goldcast, Bizzabo, and On24.

This position is ideal for a tech-savvy, detail-oriented professional who thrives in a collaborative, fast-paced environment and is passionate about enabling exceptional event experiences. 

Key Responsibilities:

• Serve as a subject matter expert for event technology platforms supporting Experiential Marketing Specialists.
• Partner with Marketing, Sales, and Leadership.
• Support the full event lifecycle: from stakeholder alignment and platform configuration to attendee communications and post-event analysis.
• Manage multi-channel event components including AV, webinars, mobile apps, and digital customer journeys.
• Coordinate with vendors and internal teams to ensure seamless execution and alignment with business goals.
• Execute simulive and on-demand webinars, including pre-recording, scheduling, and live moderation.
• Conduct structured QA testing of platform features and integrations, document findings and feedback.
• Create and maintain SOPs, process documentation, and knowledge transfer materials.
• Analyze event performance and feedback to drive continuous improvement.

Requirements

• 2–3+ years of experience in event management or a related field.
• Proven ability to manage internal and external stakeholders effectively.
• Strong problem-solving skills and sound judgment in moderately complex scenarios.
• Excellent interpersonal and communication skills across all organizational levels.
• Proficiency in event platforms such as Cvent, Bizzabo, PGI, On24, and Goldcast.
• Experience supporting both in-person and virtual/hybrid event formats.

Nearshore Collaboration Requirements:

• Time Zone Alignment: Must be able to work partially overlapping hours with Pacific Time (PT).
• Strong Written Communication: Ability to provide clear documentation and asynchronous updates.
• Process Orientation: Maintain detailed SOPs to ensure continuity and scalability.

Benefits

• Major medical expenses insurance — at Findasense, we care about your well-being
• Meal benefits through grocery vouchers.
• You can work from home, from a coworking space, from another Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.
• Flexible working hours to support your work–life balance.
• Internal mobility, so you can explore other positions within Findasense.
• You’ll be able to participate in our volunteer program, with 40 working hours per year to collaborate with organizations that support community service or volunteer initiatives.