Digital Guest Experience Agent (Season 2026)
Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.
The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.
Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.
Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.
Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.
Digital Guest Experience Agent (Season 2026)
At Santa Marina, a Luxury Collection Resort, Mykonos, every guest journey unfolds before arrival and endures long after departure. As our Digital Guest Experience Agent, you will play a pivotal role in shaping this experience through meaningful, personalized digital interactions.
You will be the primary point of contact for our guests through the pre-arrival, in-stay, and post-departure phases, ensuring each interaction reflects our brand promise of exceptional service, authenticity, and attention to detail. This role is ideal for someone who blends hospitality passion with digital fluency and a deep appreciation for bespoke guest experiences.
Key Responsibilities
- Act as the main digital liaison for guests, managing communication across email, messaging platforms, Marriott systems, and other digital channels
- Enhance the overall guest experience by delivering timely, polished, and personalized responses throughout the guest journey
- Coordinate and manage guest requests, including reservations, concierge services, dining arrangements, transportation, celebrations, and special occasions
- Leverage guest preferences and data to anticipate needs and curate tailored recommendations that elevate the stay experience
- Gather and analyze guest feedback through digital surveys and interactions, contributing insights to continuously improve service standards
- Collaborate with internal departments, external vendors, and partners to ensure seamless execution of guest arrangements in line with brand standards
Requirements
- Degree in Hospitality & Tourism Management or a related field.
- Previous experience in luxury hospitality, guest services, or other customer-focused roles. Prior experience with Marriott brands is a strong advantage.
- Familiarity with Opera PMS is considered a plus
- Excellent command of spoken and written English, additional languages are a highly valued
- Exceptional written communication skills with a refined, guest-centric approach
- Highly detail-oriented, proactive, and capable of anticipating guest needs
- Flexible, adaptable, and solutions-driven with a genuine can-do attitude
- Upholds the highest standards of professionalism, ethics, and conduct
- All applicants must hold the legal right to work in Greece
Benefits
- A competitive compensation package complemented by accommodation, staff meals, shuttle bus, uniform and laundry services
- Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality.
- Career development opportunities through task-force assignments across Marriott Hotels worldwide
- Exclusive discount and special rates at Marriott properties for you and your loved ones
Santa Marina, a Luxury Collection Resort, Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds, perspectives, and experiences are respected and valued. We believe our people are our greatest strength, and we welcome talent from all walks of life.