Digital Guest Experience - Telephone Operator (Season 2026)
Nestled on a private peninsula in Ornos, with its own sandy beach and sweeping views of the Aegean, Santa Marina, a Luxury Collection Resort, Mykonos, is an iconic five-star resort and a special place to build a career in luxury hospitality. With more than 40 years of experience, the resort has developed a strong culture of professionalism and service excellence.
The resort’s 117 Rooms, Suites, and Villas, all designed in a luxurious and chic style, are set amidst lush gardens and complemented by two impressive infinity pools. Built like a traditional Mykonian village cascading down to the sea, its location is exceptional. Just 10 minutes from the airport, port, and Mykonos Town, the resort is within easy reach of everything the island has to offer.
Team members have the opportunity to work in a refined, international environment, delivering high standards of service to guests from around the world while developing their skills within a globally recognized luxury brand.
Our culinary outlets, including Buddha-Bar Beach, Elais Greek Mediterranean Restaurant, Oasis Pool, and the Beach Lounge, provide dynamic, fast-paced workplaces where professionalism, teamwork, and warm, refined service are essential. At Ginkgo Spa, wellness is an integral part of the guest experience and reflected in our workplace culture, supporting a respectful and collaborative environment.
Santa Marina provides a professional, inclusive, and growth-focused workplace where hospitality and service excellence come together.
Telephone Operator (Season 2026)
At Santa Marina, a Luxury Collection Resort, Mykonos, every interaction is thoughtfully designed to create meaningful and memorable guest experiences. As part of the Digital Guest Experience team, our Telephone Operator serves as a vital touchpoint between the resort and our guests, delivering intuitive, refined, and personalized communication.
Through seamless coordination and attentive service, the role supports resort operations while anticipating guest needs and ensuring every request is handled with care, efficiency, and the distinctive service standards of The Luxury Collection.
Key Responsibilities
- Deliver exceptional guest service via phone, ensuring every request, question, or special requirement is handled thoughtfully and with care
- Manage calls on hold with urgency, attentiveness and courtesy
- Transfer calls accurately and efficiently, maintaining a polished and guest-focused approach
- Manage administrative duties, including documentation, reporting, and internal communications
- Communicate effectively through email, chat, and internal systems, including submission of work orders, defect reports, and guest requests
- Accurately record and relay messages, requests, and key information to relevant departments, ensuring smooth operations and timely completion of guest requests
Requirements
- Previous experience in a similar role, ideally within luxury hospitality. Marriott experience is a strong advantage
- Highly proficient in Greek and English, both written and verbal, with additional languages considered a valuable asset
- Excellent command of Microsoft Office and familiarity with hotel systems
- Highly organized and adept at multitasking, able to manage multiple calls and requests while maintaining attention to detail
- Able to adapt seamlessly to changing priorities, anticipating needs and delivering effective solutions
- All applicants must hold the legal right to work in Greece
Benefits
- A competitive compensation package complemented by accommodation, staff meals, shuttle bus, uniform and laundry services
- Access ongoing training and development opportunities to refine your skills and advance your career in luxury hospitality.
- Career development opportunities through task-force assignments across Marriott Hotels worldwide
- Exclusive discounts and special rates at Marriott properties for you and your loved ones
Santa Marina, a Luxury Collection Resort, Mykonos is proud to be an equal opportunity employer. We are committed to cultivating an inclusive workplace where diverse backgrounds, perspectives, and experiences are respected and valued. We believe our people are our greatest strength, and we welcome talent from all walks of life.