Director, Account Management
$160k - $180k USD
Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
About the role
ecoATM is seeking a strategic and experienced Director of Account Management, based in the Bentonville, Arkansas area, to lead and expand partnerships across our most strategic retail accounts. This highly visible, customer-facing leadership role will drive revenue growth, retention, and operational excellence across some of ecoATM’s most important channel relationships.
This leader will own account strategy, deepen executive partnerships, and identify expansion opportunities including new kiosk placements, performance optimization, and incremental revenue streams. The role requires strong executive presence, advanced analytical capability, and the ability to translate complex data into actionable strategies that drive measurable results.
Key Responsibilities
- Strategic Account Leadership: Develop and execute comprehensive account strategies that strengthen relationships, drive long term value, and deepen ecoATM’s integration within each retailer.
- Expansion and Location Strategy: Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations. Assess performance data, evaluate trade areas, and build data-backed recommendations that drive incremental placements and revenue growth.
- Executive Relationship Management: Serve as senior liaison to cross functional leaders within strategic retail partners. Proactively expand relationships by networking across merchandising, operations, sustainability, asset protection, and other key stakeholder groups.
- Revenue Growth and Retention: Drive profitable growth across assigned accounts by identifying new opportunities, optimizing underperforming locations, and ensuring consistent value delivery that supports long term renewals.
- Data Driven Insights and Analytics Leadership: Expertly access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities. Translate analysis into compelling, client-ready presentations that inform decision making and reinforce ecoATM’s strategic value.
- Account Planning and Business Reviews: Lead joint business planning and deliver data driven quarterly business reviews that clearly connect performance to each retailer’s strategic priorities and financial objectives.
- Escalation Management and Problem Solving: Manage complex escalations with urgency and professionalism. Conduct root cause analysis, coordinate cross functional teams, and deliver clear resolutions that protect the partnership and brand reputation.
- Cross Functional Leadership: Collaborate closely with marketing, analytics, legal and regulatory teams including law enforcement partnerships, product, engineering, operations, and finance to ensure seamless execution and alignment across all initiatives.
- Marketing Partnership and Traffic Growth: Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in-store awareness and customer engagement.
- Financial Ownership: Manage account level forecasting and financial performance. Balance revenue growth, cost management, and investment decisions to ensure profitable expansion.
- Customer Advocacy: Serve as the voice of the retailer within ecoATM, ensuring feedback informs product innovation, operational improvements, and long-term strategy.
Qualifications
- 10+ years of experience in national account management, strategic retail partnerships, or large-scale account leadership
- Experience managing large, complex retail organizations with multiple stakeholders
- Proven track record of growing strategic accounts and exceeding revenue targets
- Expert level proficiency in Salesforce Service Cloud
- Expert level proficiency in Excel
- Advanced analytical expertise with demonstrated ability to access data, identify trends, and build executive level presentations
- Strong financial acumen with forecasting responsibility
- Exceptional communication, presentation, and negotiation skills
- Strong problem-solving skills with ability to manage escalations and deliver resolutions
- Strategic thinker with ability to balance long term vision and near-term execution
- High initiative, integrity, and attention to detail
- Bachelor’s degree in Business, Marketing, or related field required
Location (Where will you be working?)
Remote within the Bentonville, AR area
Pay Range (How much might you earn in your base salary?)
$160,000.00 - $180,000
This position is also be eligible for short-term and long-term incentives based on individual and company performance.
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.