Director, Customer Success Engineering

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Confluent is searching for an outcome driven Director to lead the Customer Success Technical Architecture (CSTA) organization in EMEA.

The ideal candidate will be able to provide highly technical thought leadership while shaping the team’s business and organizational strategy.

The CSTA Director will be responsible for managing a team of 3 managers and a total of 40 individuals. The CSTA are Technical and trusted advisors driving proactive success, supporting customer’s value realization and satisfaction in the post-sales lifecycle.

The CSTA Director reports into EMEA CSG VP and is part of the EMEA Leadership team, and contributes to defining, evolving, and running the overall CSG strategy together with the Solutions Engineering and Customer Success Management leaders.

What You Will Do:

• Be part of the evolution and transformation of the global CSG go-to-market strategy and own the regional implementation in EMEA when it comes to the CSTA team.

• Shape the vision, OKRs and action plan for the CSTA team, monitor the execution and anticipate and mitigate risks, and be a source of motivation and inspiration for the organization.

• Coach the CSTA managers to set clear goals and expectations for their teams and regions and to manage performance and achievement of goals.

• Partner up Actively with the Sales and the rest of the CSG leadership on maximizing the coverage, business value and customer success of EMEA’s territory.

• Act as a trusted advisor for customers, being a point of contact for critical escalations and risks.

What You Will Bring:

• Bachelor's and/or Masters degree in business, computer science or engineering, mathematics, or other quantitative field.

• Demonstrated success in management within a technical field role for a product / SaaS company with enterprise and scale customers.

• Experience in leading business and people transformations

• Business and results hyper orientation: outcome and impact driven attitude.

• Flexible, adaptable and fearless approach to the business: test, learn and move fast and pivot if it doesn’t work.

• Comfort with the ambiguity, the unexpected and cross-teams in motion programs.

• Creative and out-of-the-box thinker.

• Excellent interpersonal & communication skills and an ability to liaise and facilitate with key internal and external stakeholders.

• Experience working in a fast-paced, dynamic, 100% distributed team.

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.