Director, Internal Communication and Culture

Role Description

Our communications team brings the Dropbox story to life and shares it with the world. From news announcements to user stories to speaking engagements, our work takes many forms and reaches diverse, international audiences. We build compelling narratives to help people connect with our product, brand, and vision.

As Head of Internal Communications, you will lead how Dropbox communicates with its own employees — shaping narratives that inform, align, and inspire teams during moments of momentum and change. Reporting to the Chief Communications Officer, you’ll own the internal communications strategy and lead a high-performing team responsible for creative storytelling, executive communications, and employee engagement at scale.

This role is pivotal as Dropbox enters its next phase of growth through Dropbox Dash and doubling down on the rest of our portfolio — moving beyond change management to proactive, compelling storytelling that connects strategy, customers, product progress, and culture. You’ll partner closely with senior leaders across the company to ensure employees understand not just what we are doing, but why it matters and the important role they play in that.

You’ll have significant visibility and influence across the company, with the opportunity to modernize the ways we amplify our programs, elevate creativity with our Virtual First operating model as we engage with employees, and innovate in the AI-era of internal communications.

Responsibilities

• Own and deliver an integrated internal communications strategy that builds clarity, trust, and engagement across the company
• Lead the Internal Communications team, continuing to scale its impact through clear ownership, strong craft, and thoughtful talent growth
• Partner closely with senior executives and cross-functional leaders as a trusted advisor on employee communications, change management, and alignment
• Drive compelling, proactive storytelling that connects company strategy, customer insights, product progress, and culture
• Drive engagement across all employee channels and events (in-person and virtual), including company-wide and org-level All Hands, AMAs, leadership offsites, Slack campaigns, email cascades, toolkits, and our internal intranet
• Guide internal communications during periods of change, ensuring messages are clear, well-sequenced, and aligned to our values
• Regularly partner with the external communications team on milestones, including product launches, customer progress, and corporate activities (e.g., quarterly earnings, M&A)
• Establish strong operating rhythms, measurement, and feedback loops to continuously improve employee understanding and engagement

Requirements

• 15+ years of experience in internal communications, HR/employee communications, corporate communications, or related fields
• Proven experience leading and scaling high-performing teams
• Exceptional writing, editing, and narrative-building skills with a high bar for craft and fluency in leveraging AI tools to accelerate team impact
• Strong executive presence and experience partnering directly with senior leaders
• Demonstrated ability to navigate organizational change with clarity, empathy, and credibility
• Strategic mindset with strong business acumen and ability to connect communications to company priorities
• Excellent judgment, attention to detail, and ability to operate effectively in complex, fast-moving environments

Preferred Qualifications

• Experience leading internal comms at a high-growth or transformation-stage company
• Background in creative storytelling, campaigns, or brand-adjacent comms
• Experience integrating AI and modern tools into comms workflows
• Comfort operating as both a strategic leader and hands-on advisor when needed
• Experience partnering closely with HR, People teams, or executive offices

Compensation