Director of Operations

Are you a proven B2B sales leader with experience building, coaching, and leading high-performing account management teams? Do you thrive in performance-driven environments where Client retention, growth, and team development define success?

City Wide Facility Solutions of Columbus is seeking a Director of Operations to lead our Facility Solutions Managers and drive client satisfaction, retention, and revenue growth.

This role owns the performance of our client portfolio, leads a team of revenue-generating managers, and ensures City Wide delivers exceptional service while achieving growth and profitability goals. This is an opportunity with a base salary of $80k+ and uncapped commission, designed for a leader who wants real impact and accountability.

Who Are We:

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

• Lead, develop, and manage a high-performing team of Facility Service Managers (FSMs) and operational staff, including hiring, training, and ongoing performance development.
• Oversee all aspects of operational and financial performance, including revenue growth, profitability, IC and temporary labor management, and expense control.
• Build and maintain strong client relationships to support retention above 90%, oversee new client startups, and ensure service excellence through regular building inspections and CRM data accuracy.
• Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with client scopes of work.
• Collaborate with sales to identify and drive cross-selling opportunities, with a focus on expanding non-janitorial services.
• Maintain a strong field presence by working alongside FSMs weekly, providing coverage as needed, and traveling within the market up to 50%.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!

Requirements

You are the Superstar we are looking for if you...

• Bachelor’s degree or equivalent work experience, with 5+ years in operations, sales, or account management, including team leadership and increasing responsibility.
• Proven ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
• Strong communication skills, both verbal and written, with the ability to influence, coach, and develop others effectively.
• Skilled in time management, organization, and prioritization, with the ability to manage multiple tasks and see the "big picture."
• Demonstrated professionalism, a positive attitude, and a collaborative approach with clients and internal teams.
• Proficient in Microsoft Office Suite and experienced with CRM systems and departmental budgeting.
• High aptitude for learning, problem-solving, and improving systems through critical thinking and process awareness.

Benefits

City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.

Job Type: Full-time

Compensation Package: $80,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at https://www.Columbus.GoCityWide.com/.