Director of Product Engineering

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.  We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We are looking for a talented Director of Engineering to lead our Product Engineering teams -- these teams are responsible for delivering delightful user experiences via our CXP platform comprising Agent Desk, Customer Chat, Conversational AI along with the core APIs that power those experiences.  We also expect customers to adopt the automation journey by providing the best automation experience by leveraging our CXP platform. Our Product Engineering teams are responsible for full-stack development, and our stack consists primarily of TypeScript, React, and GraphQL frontend applications and TypeScript + NodeJS or Go backend services using Redis and MySQL. In this role, you will work closely with our Product and Design teams while leading a group of engineering teams to deliver innovative solutions that delight our customers.  You will be mentoring, coaching, and inspiring your reports to take on new challenges and grow their careers, while also pushing the teams to think about solving complex technical problems in a scalable way. Please note that this is a hybrid role, with weekly in office responsibilities. We have offices in New York City and Mountain View.