Director of Product Management and Innovation

About Us

Unleashing potential. Building tomorrow.

WorkSmart IT Services is a leading southeastern U.S. IT Consulting and Managed Services Provider (MSP) delivering predictable and reliable IT services outcomes to small and mid-sized businesses via secure, scalable, and cost-effective IT solutions. Our team is passionate about helping clients succeed through consultative strategic guidance, innovative thinking, long-term partnerships, and technical excellence.

Position Summary

The Director of Product Management and Innovation will lead the strategic development, lifecycle management, and innovation of our Managed Services Provider (MSP) product portfolio. This role is responsible for identifying emerging market trends, driving product differentiation, and ensuring our offerings deliver exceptional value to clients. The ideal candidate is high energy and combines deep knowledge of MSP services with strong business acumen, excellent cross-functional collaboration ability, leadership skills, and technical understanding to shape the future of our product strategy.

Core Responsibilities

• Product Strategy & Vision
• Define and execute the product roadmap aligned with company growth objectives and market demands.
• Identify opportunities for new services and enhancements to existing offerings which bring quantifiable value to clients.
• Monitor industry trends, competitive landscape, the service offerings of enterprise class IT services companies, and emerging technologies to maintain market leadership.
• Innovation Leadership
• Drive ideation and development of innovative MSP solutions, including cloud, cybersecurity, automation, and AI-driven services.
• Foster a culture of continuous improvement and experimentation within the business.
• Lifecycle Management
• Oversee end-to-end product lifecycle: concept, design, development, launch, and retirement.
• Ensure products meet profitability targets and deliver measurable client outcomes.
• Cross-Functional Collaboration
• Partner, collaborate with, and engage Sales, Marketing, Operations, Engineering, Finance, and Legal to ensure successful product launches and adoption.
• Act as the voice of the client, translating feedback into actionable product improvements.
• Financial & Performance Accountability
• Develop pricing strategies and business cases for new products.
• Track KPIs such as revenue growth, margin, client satisfaction, and product utilization
  

Qualifications:

• Education: Bachelor’s degree in business, technology, or related field; MBA preferred.
• Experience:
• 5+ years in product management or product innovation roles within the MSP or IT infrastructure services industry.
• Proven track record of launching successful MSP products and driving revenue growth.
• Skills:
• Outside-In mindset and a quantifiable client value proposition orientation.
• Strong understanding of MSP offerings (vCIO, consulting assessments, regulatory and industry compliance, cloud, cybersecurity, managed IT services).
• Excellent leadership, communication, and stakeholder management skills.
• Analytical mindset with ability to interpret market data and financial metrics.

Preferred Attributes:

• Experience with emerging technologies such as AI and cybersecurity frameworks.
• Ability to balance strategic vision with operational execution.
• Entrepreneurial mindset and passion for innovation.

Key Performance Indicators (KPIs)

• Revenue KPIs
• New product revenue contribution (% of total revenue).
• Gross margin per product/service.
• Client KPIs
• Net Promoter Score (NPS) for new product offerings.
• Client churn rate related to product performance.
• Innovation KPIs
• Number of new ideas evaluated and approved for development.
• Percentage of revenue from products launched in the last 24 months.
• Operational KPIs
• Average product development cycle time.
• Percentage of roadmap milestones delivered on schedule.
• Market KPIs
• Market share growth in targeted MSP segments.
• Competitive win rate for new offerings.

This is a hybrid position. Employees will work both on-site and remotely.

What We Offer:

This is a full-time salaried position with excellent benefits.

• Health, Dental, and Vision insurance
• Short- and Long-Term Disability, plus Basic Life, at no cost to you
• 401(k) with corporate match
• Wellbeing reimbursement
• Up to 4 paid days per year for volunteer activities

Core Values

Our core values define our culture and how we approach working with clients, hiring new teammates, and rewarding each other, and they even allow us to consider when someone is not a good fit. We all use these core values as a filter through which we make decisions. By embodying these values as an organization and as individuals, we will continue to grow and succeed.

Be Curious
We embrace curiosity as a driver of growth and innovation. Being curious means asking questions, seeking new perspectives, and continuously learning. It’s about challenging assumptions, exploring possibilities, and staying open to change.

Be A Good Steward
We responsibly manage the resources entrusted to us—time, talent, capital, and relationships—with care and integrity. Being a good steward means acting with long-term vision, making thoughtful decisions, and leaving things better than we found them.

Put People First
We prioritize people in every decision and interaction. By leading with empathy, respect, and care, we create a culture where individuals feel valued, supported, and empowered to thrive. When people come first, everything else follows.

Be Accountable
We take ownership of our actions and outcomes. Being accountable means following through on commitments, learning from mistakes, and holding ourselves to the highest standards of integrity and performance. We own the results—good or bad—and strive to continuously improve.