Director, Quality Assurance
Who We Are
KEV Group is an enterprise SaaS company that provides an all-in-one activity fund management solution for K-12 schools. By seamlessly integrating and automating all fee management processes, our SchoolCash platform provides real-time visibility and control over how districts and schools create, collect, manage, track, and reconcile these funds. Parents benefit from an easy-to-use solution that offers convenience and supports all payment types. More than 27,000 schools across North America rely on our solutions to manage over $8 billion in activity funds annually.
The company is headquartered in Toronto with offices in Cambridge, ON and across the U.S. KEV is a portfolio company of Serent Capital, a leading middle market private equity firm focused on high growth technology businesses.
About the Role
Are you ready to lead with impact? We're looking for a dynamic and driven Director, Quality Assurance who thrives on empowering others and turning challenges into opportunities. In this role, you won’t just manage people—you’ll inspire them to achieve the highest quality for KEV's next generation of products. You’ll be the heartbeat of the team, creating momentum, driving performance, and cultivating a space where creativity and accountability go hand in hand. If you're passionate about unlocking potential, influencing outcomes, and making meaningful change, this is your chance to take the lead.
How You'll Contribute
- Lead a high-performing, globally distributed team of QA analysts and automation engineers
- Build and enforce a culture of shift-left testing and team-wide quality ownership
- Develop a comprehensive quality strategy and align practices across product teams
- Oversee manual and automated testing initiatives, including CI/CD pipeline integration for faster, more reliable releases
- Improve the data management and configuration strategies across testing environments
- Define and govern standards for test case design, execution, traceability, and reporting
- Foster close collaboration with cross-functional teams—including Product, Engineering, and Customer Support—to embed quality throughout the development lifecycle
- Define and refine key metrics to measure software quality, reliability, and customer satisfaction
- Coach and provide mentorship to drive professional growth among the team
- Champion test automation at scale and drive adoption of BDD practices
- Continuously improve software testing workflows to enhance delivery effectiveness
- Enforce compliance with security, accessibility, and regulatory standards to ensure enterprise-grade reliability
- Monitor production performance and spearhead post-release incident response and quality enhancement initiatives
- Cultivate a culture of continuous improvement through retrospectives, process refinement, and targeted training efforts
- Evaluate, implement, and maintain industry-leading testing tools (e.g., Selenium, Cypress, Playwright, TestRail, Postman) to support robust automation and testing practices
Who You Are
- Bachelor's or Master’s degree in Computer Science, Engineering, or a related field
- 7+ years of experience in software QA, including 5+ years in leadership roles
- Deep understanding of SaaS architectures, DevOps practices, and Agile methodologies
- Experience with test management systems (Xray, Zephyr or Azure DevOps)
- Proven experience with automation tools (Playwright, Cucumber, Selenium or Cypress)
- Strong knowledge of cloud platforms (AWS, Azure or GCP)
- Strong leadership and management skills, with a demonstrated ability to lead and inspire high-performing engineering teams
- Strong business acumen and the ability to align technical strategies with business objectives
- Exceptional problem-solving skills and a data-driven approach to decision-making
- Exceptional collaboration, communication, and stakeholder management skills
- A passion for continuous learning, self-improvement, and staying updated with the latest advancements in technology
What We Offer
- Competitive compensation – We believe in rewarding great work with fair, competitive pay.
- Meaningful benefits– Because your well-being matters; both at work and at home.
- Retirement Savings Support – We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S.
- Professional development – We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.
- Hybrid model – 3 days in the office to collaborate and connect, with flexibility the rest of the week.
- Flexible PTO – Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
- Office perks – Enjoy a fully stocked snack bar and occasional catered lunches—because we know that great conversations (and ideas) often start around good food.
Why You’ll Love Working at KEV
- Make a real difference every day – At KEV, your work supports children, parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education.
- The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be part of a team that’s constantly questioning, improving, and innovating—always with one guiding focus: How does this help our schools and the students they serve? It’s a culture that challenges you to do your best work while reminding you why it matters.
- Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you’ll be supported every step of the way.
- Work alongside excellence – You’ll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It’s a place where you can do your best work while feeling supported and inspired by the people around you.
- Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series, stay aligned with Monthly Townhalls, and be inspired by the KEVite Awards, where top contributors are recognized by their peers.
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity.
KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with Human Resources or the hiring manager.
KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
Visit our website for more information and details about working at KEV.
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