Is the Driver Operations Associate - Driver Management role at Lalamove remote?

The Driver Operations Associate - Driver Management role at Lalamove is an on-site position located in Cebu.

Driver Operations Associate - Driver Management

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the role: To engage and empower Lalamove drivers as brand ambassadors by promoting sticker acquisition and retention through strategic incentives, seamless integration, and community-driven engagement.

What you'll do:

Achieve daily and monthly sticker acquisition targets.

Convert First time Deposit drivers & Active Non-sticker users into sticker users.

Ensure a high first-month retention rate and continuously improve retention strategies.

Monitor acquisition performance and ensure accuracy in reporting while adjusting strategies as needed.

Conduct cohort analysis of first-time sticker users and refine engagement strategies based on insights.

Revive sticker churn.

What we seek:

Proactive and results-driven individual with a passion for user growth and engagement.

Strong analytical mindset to monitor performance and adjust strategies effectively.

Excellent communication and influencing skills to convert and retain users.

Hands-on, problem-solving attitude with the ability to bring actionable solutions to daily challenges.

Highly organized and detail-oriented, capable of managing multiple tasks without compromising quality.

Adaptive and flexible in a fast-paced, ever-changing environment.

Committed to following company procedures and ensuring accurate, data-driven reporting and insights.

What you'll need:

Bachelor's Degree in any discipline is preferred

Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)

Strong communication and presentation skills.

Minimum of 6 Months of experience in a similar role.

Previous experience in driver/community management and field team

Proficient in Google Workspace (Docs, Sheets, Slides, Forms)

Proficient in handling and analyzing data

Candidate Privacy Notice

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Driver Operations Associate - Driver Management

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Candidate Privacy Notice

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