Dutch Speaking Customer Service for HealthTech Company - Work Remote In Greece

Mercier Consultancy MD is excited to offer an opportunity for Dutch Speaking Customer Service Representatives for a leading HealthTech Company, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about healthcare technology and customer service. As a member of our dedicated team, you will assist customers in navigating their inquiries related to health technology products and services while communicating effectively in Dutch.

Key Responsibilities

• Manage customer inquiries related to health technology products, services, and functionalities via phone, email, and chat in Dutch.
• Provide comprehensive information on product features, usage guidelines, and troubleshooting.
• Assist customers with account-related questions and technical support as necessary.
• Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with technical teams to provide timely feedback and improve customer experiences.
• Stay updated on new product developments and healthcare industry trends to offer informed support.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably within the healthcare or technology sectors.
• Strong communication skills with the ability to explain complex concepts clearly.
• Excellent problem-solving abilities and a customer-driven mindset.
• Ability to manage multiple inquiries and prioritize effectively in a remote setting.
• Familiarity with CRM software and other customer service tools is desirable.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...