Dutch Speaking Customer Service for Smart Home Technology Company

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives at a leading Smart Home Technology Company. This position is perfect for individuals who are passionate about innovative technology and enjoy engaging with customers. You will play a crucial role in helping clients understand and utilize smart home products, ensuring a seamless experience in Dutch.

Key Responsibilities

• Assist customers with inquiries related to smart home products, services, and installation processes via phone, email, and live chat in Dutch.
• Provide detailed product information, troubleshooting assistance, and general customer support regarding smart home technology.
• Guide customers through setup and usage of smart home devices to maximize their functionality.
• Document and track customer interactions accurately in our CRM system.
• Collaborate with technical support teams to resolve complex issues and improve customer satisfaction.
• Stay informed about the latest smart home technology trends and product updates to assist customers effectively.

Requirements

• Fluency in Dutch (both written and spoken) is essential; English proficiency is a plus.
• Previous experience in customer service, particularly in technology or smart home products, is preferred.
• Strong communication skills combined with a customer-oriented attitude.
• Technical aptitude and the ability to explain complex concepts clearly to customers.
• Excellent problem-solving abilities and a proactive approach to customer inquiries.
• Proficient in using CRM systems and customer service software.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...