Dutch Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a tech company based in Greece. This role is perfect for individuals who are passionate about technology and dedicated to providing exceptional support to customers. As a representative, you will assist clients in navigating tech-related inquiries and ensure they have a seamless experience while communicating in Dutch.

Key Responsibilities

• Manage customer inquiries regarding tech products, services, and troubleshooting via phone, email, and chat in Dutch.
• Provide support for product setup, usage, and ongoing maintenance.
• Educate customers about features, updates, and best practices for optimizing their tech experience.
• Resolve customer issues and complaints efficiently and professionally.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to provide comprehensive solutions to customer problems.
• Stay informed on the latest tech industry developments and product offerings to assist customers effectively.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is advantageous.
• Previous experience in customer service, especially within the tech industry, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Excellent problem-solving abilities and a proactive approach to customer inquiries.
• A passion for technology and the ability to explain complex concepts simply.
• Proficient in using customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends, if required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...