Dutch Speaking Customer Service In Greece - Premium Coffee Brand

Mercier Consultancy MD is thrilled to offer a unique opportunity for Dutch Speaking Customer Service Representatives to join a prestigious premium coffee brand in Greece. This role is perfect for individuals who are passionate about coffee and committed to delivering outstanding customer support. As part of our team, you will engage with customers in Dutch, helping them navigate their inquiries and ensuring a delightful experience with our premium products.

Key Responsibilities

• Respond to customer inquiries regarding our premium coffee products, orders, and services via phone, email, and live chat in Dutch.
• Provide information about product features, brewing methods, and recommendations based on customer preferences.
• Assist customers with order management, including processing returns and exchanges.
• Resolve customer complaints promptly and effectively, ensuring satisfaction.
• Document customer interactions accurately in our CRM system for reference and follow-up.
• Collaborate with sales and marketing teams to enhance customer engagement and promote new products.
• Stay informed about coffee trends and industry developments to provide knowledgeable assistance.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in the food and beverage or premium brands sector.
• Strong communication skills and a passion for delivering exceptional customer experiences.
• Ability to explain complex product information in an approachable manner.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using customer service software and other computer applications.
• Willingness to work flexible hours, including weekends and holidays as required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...