Dutch Speaking Customer Support for Gaming & Esports Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Gaming & Esports Department! In this engaging role, you will be the go-to support expert for our Dutch-speaking clients within the gaming community. Your passion for gaming and excellent customer service skills will be essential in helping our clients navigate their inquiries and enhance their gaming experiences.

This position is perfect for individuals who are enthusiastic about gaming and Esports and enjoy working in a fast-paced environment. If you thrive on providing exceptional support and helping others, we want you to join our team!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist clients with questions regarding gaming services, events, and account management
• Document client interactions accurately in our customer support system
• Collaborate with internal teams to resolve more complex client issues
• Provide information on upcoming Esports events and gaming updates
• Collect client feedback to assist in service improvement
• Participate in ongoing training to stay updated on gaming trends and company offerings

Requirements

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, ideally associated with gaming or Esports
• Outstanding communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A genuine passion for gaming and knowledge of the Esports landscape
• Ability to manage multiple inquiries efficiently in a high-energy environment
• Proficient with customer support software and online communication tools

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...