Dutch Speaking Customer Support for Virtual Assistant Department

Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Support Representative in our Virtual Assistant Department! In this vital role, you will provide outstanding support to our Dutch-speaking clients who utilize our virtual assistant services. Your ability to communicate effectively and address client inquiries will be essential in ensuring a positive experience for our customers.

This position is ideal for individuals who are passionate about delivering exceptional customer service and thrive in a dynamic team environment. Join us in helping clients achieve their goals with the support of our virtual assistants!

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist clients with questions regarding our virtual assistant services and features
• Accurately document all customer interactions and resolutions in our CRM system
• Collaboration with internal teams to resolve client issues and enhance service delivery
• Provide insights and guidance on utilizing our virtual assistants effectively
• Gather client feedback to support service improvements
• Engage in continuous learning to stay updated on service offerings

Requirements

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, ideally in a service-oriented role
• Excellent communication and problem-solving skills
• Strong attention to detail and organizational abilities
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a busy environment
• Familiarity with customer support tools and CRM systems

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...