Dutch Speaking Customer Support - Relocation to Sofia

Mercier Consultancy MD is thrilled to offer the opportunity for a Dutch Speaking Customer Support Representative, with the added benefit of relocation to the vibrant city of Sofia, Bulgaria. In this role, you will provide exceptional support to our Dutch-speaking clients, ensuring they receive the highest level of service and assistance with their inquiries.

Key Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat, addressing their inquiries and providing information about products and services.
• Resolve customer issues and complaints efficiently, maintaining a high level of satisfaction.
• Document all customer interactions accurately in our CRM system for ongoing tracking and improvement.
• Collaborate with different departments to implement effective solutions for customer needs.
• Stay updated on company products, policies, and industry developments to enhance customer interactions.
• Contribute to improving customer service processes and practices.

Requirements

• Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service or support roles is preferred.
• Strong communication skills with a friendly and professional demeanor.
• Excellent problem-solving abilities and a customer-oriented approach.
• Familiarity with customer service software and CRM systems is advantageous.
• Ability to work effectively both independently and as part of a team.
• A willingness to relocate to Sofia, Bulgaria, and explore a new cultural experience.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...