Dutch Trust & Safety Agent - Lisbon
Join Our Team and Make a Difference!
As a Trust & Safety Agent, you will play a crucial role in maintaining the integrity and safety of our platform. Your responsibility will be to review and manage content, ensuring that our community guidelines are upheld. This role is ideal for individuals who are passionate about online safety and possess strong ethical standards.
If you're passionate about online safety and have a keen eye for detail, we want to hear from you. Join us and help create a safer online environment for everyone.
Key Responsibilities:
- Evaluate content submitted by internal systems or users to ensure compliance with community guidelines.
- Classify and/or remove highly sensitive content uploaded by users according to defined parameters.
- Apply policies correctly, ensuring quality, intellectual property, privacy, and online safety.
- Issue Management:
- Handle sensitive and complex issues faced by users, ensuring timely and appropriate resolution.
- Escalate issues requiring special attention to your immediate supervisor in accordance with established procedures.
- Adhere to corporate confidentiality policies and handle customer information securely.
- Participate in ongoing training programs for optimal role development.
- Meet performance indicators and parameters defined by the client's operation.
- Conduct outbound calls to gather evidence from drivers and customers to support investigations.
Requirements
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in Trust & Safety, content moderation, or customer service.
- Strong attention to detail, ethical judgment, excellent communication, problem-solving, and tech proficiency.
- Excellent communication skills: C2 level of Dutch, B2 level of English.
- Willing to work flexible hours, including weekends and holidays.
- Ability to complete continuous training programs.
- Commitment to maintaining user information security.
Benefits
- Be a part of a team that ensures the safety and trustworthiness of our platform.
- Engage in continuous training and development programs.
- Work with a dedicated team committed to making a positive impact
- Flight ticket paid upfront + taxi pick up at your arrival.
- Accommodation and expenses paid by the company: you will have an individual room in a shared apartment provided by the company with bills included (water, electricity, Internet and cleaning services).
- Private health insurance
- Free language lessons, surf lessons, etc.
- 1040 euros gross per month (12 payments per year) with accommodation and expenses provided by the company or 1298 euros gross per month (12 payments per year) without accommodation.
- Performance bonuses.
- Onsite position / Hybrid working model.