E-Commerce Operations Manager
At Praktiker Hellas, we love teamwork and fresh ideas that highlight Home, Garden, Home Improvement and DIY initiatives.
Our mission is to improve the daily lives of those who trust us and to provide an equal and dignified consumer experience for all!
Our people drive change, experiment, plan for the future of the company, evolve and improve the world around them, together.
We are looking forward to welcoming you to our team, where we can design together the next home, the next business, a better society, and your future!
We are looking for the right candidate for the role of E-commerce Operations Manager.
Send us your CV today and be a part of our dynamic team !
Responsibilities
- Identify and implement scalable process improvements for operational efficiency.
- Partner with IT, digital teams, and third-party platform providers to troubleshoot operational issues and test new functionality.
- Contribute to UAT testing and reviews for operational features.
- Act as the central point of contact for daily operational needs across departments (logistics, marketing, customer service, and commercial teams).
- Collaborate with Customer Care to resolve customer issues and identify root causes of recurring problems.
- Track KPIs and provide actionable insights for continuous improvement.
- Ensure compliance with internal procedures, data protection laws (GDPR), and eCommerce best practices.
- Minimize risk by setting clear policies around order exceptions, fraud, and returns.
Requirements
- Minimum 2–4 years in E-commerce operations, ideally in a high-volume, multichannel retail environment.
- Experience in managing teams or cross-functional project groups.
- Hands-on familiarity with ERP and E-commerce platforms.
- Basic knowledge of HTML/CSS/JavaScript is a strong advantage.
- Strong organizational, analytical, and communication skills.
- Project & Time Management.
Benefits
- Competitive remuneration and dynamic bonus scheme.
- Private hospital coverage program.
- Discounts for purchases from our stores.
- Wellbeing, CSR and Fun Activities.
- Continuous opportunities for development in a modern and dynamic work environment.