EMEA SMB Expansion Account Executive
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
Expansion Account Executives (AEs) lead the strategic expansion business growth for current Lucid customers across their assigned territories. Post prospect qualification, AEs will work directly with potential and existing customers to create business value across multiple personas, continually working to close sales opportunities. AEs will also work hand-in-hand with Customer Success Managers (CSMs), to ensure renewals, drive expansion and continual customer engagement.
Responsibilities:
- Effectively be able to close business, prospect, and build personal relationships with a book of accounts
- Able to provide excellent customer service and upkeep of existing clientele while identifying strategic opportunities to expand Lucid adoption
- Displays a strong “out of the box” thinking approach to improve best practices around outbound prospecting and pipeline generation
- Create and maintain reliable forecasts that create transparency between your pipeline and the management team
- Become an expert in our value propositions, target market, and target personas
- Develop a mentality of Teamwork Over Ego seeking opportunities to help others and lead out critical initiatives
- Meet team standards around activity, accountability, and internal cross-functional SLAs
- Other duties as assigned
Requirements:
- 1+ year(s) Sales closing experience (preferably in SaaS/tech)
- Experience in prospecting and closing business (as an Account Executive, or similar role)
- Experience in building personal relationships and expanding accounts
- Experience with Salesforce.com or similar CRM
- Fluent in English
Preferred Qualifications:
- Fluent in Dutch
- Experience with software sales (prospecting & closing)
- Experience with Salesforce, leads, contacts, and opportunities
- Maintaining clean Salesforce hygiene
- Ability to manage a large number of prospects and opportunities simultaneously
- Experience with Outreach or similar workflow software
- Skilled in selling a product against direct and indirect competitors
- BA/BS degree
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