Engagement Manager, London
Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact.
As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.
What you’ll do
Serve as the primary point of contact and trusted advisor for customers ranging from enterprises to startups within marketing and search organizations
Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
Deeply understand customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams
Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
Who you are
At least 2 to 3 years of experience in startups working in a customer success or account management role, or more than 4 years of overall experience
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Self-motivated and driven, with a passion for building strong customer relationships
Willing to dive in head first in the face of challenges and ambiguity
Strong analytical mindset and comfort working with numbers
Ability to own a process end to end
Comfortable managing multiple initiatives simultaneously
Experience in the search or marketing industry
Location
This is an on-site role based in our King's Cross, London office, designed for builders who thrive on speed, iteration, and meaningful impact.
Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.