Engineering Manager - AI & CoPilot Platform Administration

The Company

Egon Zehnder ( is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 600+ consultants and 69 offices in 41 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.

Knowledge Centre India (KCI)

Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.

Who We Are!

We are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe.

The Position

We are seeking a highly experienced Program Manager to own the end-to-end management, governance, and operations of our enterprise AI ecosystem—including Microsoft 365 Copilot, EZ Copilot (custom Copilot extensions), Azure AI Search, and broader GenAI/LLM platform services.   This is a critical role responsible for ensuring availability, performance, compliance, and secure integration of AI capabilities across the firm.   You will work closely with Data Engineering, Data Science, Cybersecurity, Cloud Infra, and Consulting teams to operationalize and scale AI solutions across Egon Zehnder.  

Requirements

Role Overview

We are seeking a highly experienced Program Manager to own the end-to-end management, governance, and operations of our enterprise AI ecosystem—including Microsoft 365 Copilot, EZ Copilot (custom Copilot extensions), Azure AI Search, and broader GenAI/LLM platform services.   This is a critical role responsible for ensuring availability, performance, compliance, and secure integration of AI capabilities across the firm.   You will work closely with Data Engineering, Data Science, Cybersecurity, Cloud Infra, and Consulting teams to operationalize and scale AI solutions across Egon Zehnder.  

Key Responsibilities 

Platform Administration & Operations 

• Own day-to-day operations of M365 Copilot, Copilot Studio environments, and Ez Copilot extensions. 

• Administer Azure AI Search, indexes, vector stores, data sources, skillsets, and indexing pipelines. 

• Manage Azure OpenAI Service configurations, capacity, deployments, and safe-use guardrails. 

• Monitor system health, logs, performance, and usage metrics across AI workloads. 

• Manage identity, access, and role-based permissions for all AI platform components. 

Copilot Extensions & Integrations 

• Configure, deploy, and maintain Copilot plugins, Graph Connectors, and custom RAG data connections. 

• Manage integration of internal knowledge bases (SharePoint, ADLS, internal DBs) with Copilot. 

• Support chunking pipelines, embedding updates, enrichment workflows, and index refresh logic. 

• Work with DE and DS teams to deploy new AI capabilities and ensure smooth rollout. 

Governance, Security & Compliance 

• Enforce AI platform governance frameworks, responsible AI policies, and data protection standards. 

• Coordinate with Cybersecurity and Compliance to ensure safe content handling in AI features. 

• Maintain audit trails, data lineage, and platform configuration baselines. 

• Conduct periodic reviews of access, usage patterns, and anomaly detection for GenAI workloads. 

Release & Environment Management 

• Manage release cycles for Copilot Studio, AI Search indexes, and custom LLM-based applications. 

• Work with Engineering teams to promote builds from Dev → QA → Production. 

• Plan and coordinate upgrade paths, capacity expansions, and platform migrations. 

User Support & Enablement 

• Serve as a subject-matter expert for M365 Copilot and EZ Copilot usage. 

• Monitor user adoption, provide training, and support troubleshooting across consulting teams. 

• Collaborate with product/business owners to capture enhancement requests and refine workflows. 

Documentation & Standards 

• Maintain platform runbooks, SOPs, architectural documentation, and knowledge articles. 

• Standardize operational practices for AI Search indices, data connections, and RAG pipelines. 

• Ensure complete compliance with firmwide architecture and security guidelines. 

Required Skills & Experience 

• 14+ years in Platform Administration, Cloud Operations, or Enterprise Application Management. 

• Strong working knowledge of: 

1. Microsoft 365 Copilot administration 
2. Copilot Studio (environments, publishing, data connections) 
3. Azure AI Search (vector + hybrid) 
4. Azure OpenAI Service 
5. Azure AD / Entra ID & RBAC 
6. SharePoint administration 
7. Azure Data Lake / Blob 

• Good understanding of AI/ML fundamentals, embeddings, RAG architecture, and vector search. 

• Hands-on experience with automation (PowerShell, Azure CLI, Python is a plus). 

• Strong operational discipline, change management, and monitoring experience. 

• Excellent communication skills for supporting both technical and non-technical users. 

• Experience in enterprise-scale deployments and global user environments. 

Benefits

EZIRS Commitment to Diversity & Inclusion

Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of HuBenefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights:

• 5 Days working in a Fast-paced work environment
• Work directly with the senior management team
• Reward and Recognition
• Employee friendly policies
• Personal development and training
• Health Benefits, Accident Insurance

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.

Location

The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.

EZIRS Commitment to Diversity & Inclusion

Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.