Enterprise Account Manager

JOB DESCRIPTION

As an Account Manager on the Account Management team, your primary responsibility will be to provide exceptional service to our clients. This includes being proactive, finding solutions, and collaborating with team members to achieve the best results. You will also need to become an expert in our ALIS software to effectively match clients with the right features for their communities. This role is ideal for someone who naturally excels at client engagement.

• Review Calendar

• Review, respond, follow up with clients 

• Prioritize goals and to-do’s

• Continuing education on product and industry

• Check Calls/Texts/Messages on Dialpad

• ALIS Pay Ticket Tracker and follow up items

• Check/Update HubSpot

• Jira Ticket Grooming

• Client Meetings 

• Trainings

• Covering Support Lines

• Documentation/Notes consolidation 

• Attend product management and client services meetings 

• Monthly Billings Sheet

• Review client transitions and cancellations 

• Client monthly business reviews 

• Updating Sales Record Data in HubSpot

• Proactive Outreach to clients 

• New Release feature Review

• New Release feature roll out and training 

• Executing on Transitions and Cancellations

• Quarterly business reviews with C-Suite Clients

• Lead management for organic sales with sales goal

• Process contracts per internal process for leads and equipment (cbs) for organic clients

• Actively monitor usage / client status calls 

• Assist with conferences and marketing efforts

• Customer Relationship and special projects

• Own the Account Management flow across departments

• Balance internal projects with external/client facing meetings

• Up to 15% Travel

Qualifications

JOB QUALIFICATIONS:

• Communicative - clearly articulate concepts and ideas to both technical and non-technical audiences.

• Interpersonal skills - build and maintain positive relationships with others, demonstrating empathy, active listening, and emotional intelligence. 

• Problem-solving - identifying and resolving technical and interpersonal challenges.

• Confidentiality - handle sensitive information with discretion and respect for privacy, ensuring that personal or company data is protected.

• Professionalism- demonstrate a high standard of conduct in the workplace, including maintaining a positive attitude, adhering to workplace norms and standards, and handling situations with maturity and integrity. 

• Listening- being attentive, asking clarifying questions, and ensuring that everyone feels heard and understood.

• Organization- manage time, resources, and priorities effectively, often using tools or methods like task lists, calendars, and filing systems to stay on top of their work.

• Time-Management - setting priorities, avoiding procrastination, and using techniques like time-blocking or task batching to increase productivity.

Additional Information

BENEFITS:

• 8 Company Holidays (office will be closed) 

• 2 Floating Holidays

• 10 days of PTO (Year 1)

• Subsidized medical, dental and vision insurance 

• 401k Plan + Up to 5% Matching

• Pre-tax Commuter Benefits 

• Casual Dress 

• Referral Bonuses 

• Employee Assistance Fund

• Paid Parental Leave

• Paid Jury duty & Bereavement Leave 

• Length of stay rewards 

• Company bonus pool

• HSA and FSA

• Life Insurance policy subsidized by Company 

ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.

About the Company

POSITION OVERVIEW

Salary Range: $80k-$100k

At ALIS, we believe that both cultural alignment and technical expertise are essential. Each stage of the interview process is designed to assess both, and they are given equal consideration in our evaluations. The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. 

Sponsorship: Sponsorship is not available for this position, now or in the future. 

Minimum Years of Experience Required: 5+ years

Working Location: Candidates with 3+ years of experience eligible for in-office, hybrid, or fully remote schedules. Relocation subsidies available.  At least 2 visits (per year) to the Chicago headquarters are required. Please note candidates must be able, willing and excited to travel. 

*If you are based in the Chicagoland area, you’ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs.

Is this job available for internal promotion (current internal employees only): Yes

Application Process:

Before you Smart Apply, please read the full job description. Applications that don’t follow instructions will not be considered.

No need for a formal cover letter but please include a few sentences about what excites you about this role and why you’re interested in applying

Interview steps may include:

1. 10-minute phone call with a recruiter

2. Video interview with the hiring manager

3. In-person meeting in our Chicago office

Please note that ALIS will reimburse for most expenses related to interview travel. Candidates residing in border states within a four-hour drive or less will be reimbursed for mileage. 

ABOUT THE COMPANY

ALIS is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “Alice” and stands for Assisted Living Integrated Solution).

CULTURE

At ALIS, our culture is rooted in purpose and passion. We show up each day with a positive attitude, ready to make a difference. We care deeply—about our work, our clients, and each other—and we act with honesty, respect, and integrity. We thrive on change, embracing curiosity and continuous growth. From creating joyful experiences to delivering high-quality, impactful solutions, we relentlessly seek excellence in everything we do. Joining ALIS means being part of a collaborative team that’s driven to improve lives through innovative software and meaningful connections.