Enterprise Architect

The Role

We’re hiring an Enterprise Architect to join the Business Transformation Office (BTO), reporting to the Director, Business Transformation Office, and partnering closely with the CIO organization, AI & Data, Go‑to‑Market, Customer Experience, Finance, and Product.

This is a hands‑on, business‑aligned architecture role focused on the business and enterprise architecture across the Buyer and Customer Journeys and the top‑down AI operating model in partnership with the CIO and AI & Data organizations.

In this role, you will:

• Own the end‑to‑end enterprise architecture for Ping’s Buyer and Customer Journeys from first touch through renewal and expansion.
• Support scalable enterprise architectures for AI initiatives that can be reused across functions.
• Govern platform and application choices across the Buyer and Customer Journey tech stack with a clear eye on TCO, scalability, and speed to value.

What You’ll Do

• Own Buyer & Customer Journey architecture: Map and maintain the enterprise architecture for key journeys (lead and opportunity management, quote‑to‑cash, onboarding, adoption, support, success, expansion) and connect them to the underlying systems, data, and owners (e.g., Salesforce, CPQ, Service Cloud, billing, data platforms, etc.).
• Support architecture for AI initiatives (in partnership with AI & Data): Support the end‑to‑end enterprise architecture for top‑down AI initiatives so agents, workflows, core systems, and data platforms fit into a coherent, scalable design aligned to our Buyer and Customer Journeys.
• Govern platforms and applications: Establish and apply enterprise criteria and decision frameworks for selecting and assessing platforms and tools (e.g., TCO, scalability, fit to target architecture, security, speed to value) and lead recurring rationalization reviews across the Buyer and Customer Journey stack.
• Advise product and delivery teams on architecture: Partner with product managers, business analysts, IS architects, and delivery teams to clarify architecture implications and guardrails so roadmaps and backlogs align with the target Buyer and Customer Journey designs.
• Engage early as a trusted advisor in ideation: Join BTO strategy, experience, and business leaders in upfront discovery and framing — clarifying opportunity areas, architectural constraints, and options so ideas are grounded in reality while still ambitious.
• Act as an architecture accelerator for mobilized initiatives: Once an initiative is greenlit, you'll drive target‑state architecture, patterns, and trade‑offs (e.g., MVP scope, integrations, data needs), unblocking decisions so delivery teams can move from concept to execution with confidence and clear KPIs.

What You’ll Bring

• 10+ years in enterprise architecture roles in B2B SaaS or similarly complex environments, with clear ownership of end‑to‑end journeys (Buyer and/or Customer).
• Strong fluency in core GTM and CX platforms (e.g., Salesforce Sales/Service Cloud and CPQ/Revenue, Gainsight or similar CS tools, support platforms, billing) and how they fit together across the Buyer and Customer Journeys.
• Strong fluency in data platforms and data governance (e.g., Databricks or similar lakehouse environments, metric stores, semantic layers) and how they support AI/BI, agents, and a single view of customer/contact — you don’t need to be an ML engineer, but you know what good looks like and can hold your own with AI & Data teams.
• Experience translating value‑ or journey‑based methods (e.g., Buyer and Customer Journeys, value streams, value acceleration frameworks) into architectural principles and guardrails that guide platform, domain, and integration decisions.
• A process‑first, outcome‑first mindset and bias toward measurable value — you care about baselines, KPIs, and observability as much as diagrams.
• Proven ability to lead through influence in matrixed environments — aligning VPs, directors, and ICs around shared outcomes and trade‑offs, and building success through partnership over heroics — and to mentor and grow other architects and developer leads in both technical depth and business engagement.
• Excellent visual and written communication skills: you can move fluidly between capability maps, journey and system flows, sequence diagrams, architecture views, and simple “one‑slide” narratives that resonate with executives.

You Have an Advantage If

• You’ve served as a business/enterprise architect or process architect for Go‑to‑Market and/or Customer Experience organizations in a recurring‑revenue SaaS business.
• You’ve played a central role in a strategic AI, analytics, or automation programs — for example, as the architect for a lighthouse initiative in support, SDLC, pre‑sales, or revenue operations.
• You have hands‑on experience with Databricks or similar unified data + AI platforms, and/or enterprise AI search and agent platforms like Glean.
• You’ve worked closely with Business Transformation / PMO / BTO‑style teams and are comfortable integrating architecture work with product/project management, change management, and value realization.

Salary Range 

$150,000 to $190,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.