Enterprise Customer Activation Manager | Bill Pay & Procurement
About Ramp
At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.
Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.
What You’ll Do
Deliver High-Quality Implementations
Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
Drive Customer Adoption & Business Outcomes
Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
Be a Product & Workflow Expert
Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
Cross-Functional Partnership & Customer Advocacy
Provide structured feedback and insights to Product to inform roadmap prioritization
Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach
What You'll Need
5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
Excellent verbal and written communication skills, including the ability to explain complex workflows simply
Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
Strong record of meeting or exceeding performance metrics in previous roles
Ability to anticipate customer needs and position product capabilities proactively
Comfort operating in a fast-paced, high-growth environment with evolving processes
Nice to Haves
Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
Background in financial services, Fintech, or SaaS implementations
Experience at a high-growth startup
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.