Administers and sustains DHA’s Enterprise Management (EM) platforms that deliver endpoint configuration, patching, software distribution, and device compliance services. This role keeps EM infrastructure healthy, secure, and performant so packaging, OSD, reporting, and endpoint teams can deliver changes reliably at scale.
Key Tasks & Responsibilities
Administer MECM hierarchy components and supporting services (site systems, boundaries, discovery, client settings, and content distribution) to maintain availability and performance. Administer MED365 cloud endpoint management capabilities (e.g., Intune service configurations and connectors) in coordination with DHA policies and approved governance. Manage Enterprise Management role-based access control, privileged permissions, and two-person integrity workflows for sensitive administrative actions; maintain auditable records. Maintain EM server and database health, including backups, patching, certificate management, content library integrity, and routine maintenance tasks required for stable operations. Engineer and tune software update and compliance mechanisms (update points, maintenance windows, servicing plans, configuration baselines) to support patch and remediation cycles. Troubleshoot platform-level issues that affect deployments, reporting, or client communications (replication failures, content distribution errors, policy processing issues) and drive root-cause resolution. Coordinate platform changes through approved change management processes; develop implementation and back-out plans for high-impact updates. Maintain ports-and-protocols documentation, data flow descriptions, and architecture artifacts used for security assessments and authorization packages. Support modernization and migration activities, including hybrid/co-management configurations and approved transitions from on-premises components to MED365 services. Coordinate with systems administration and cybersecurity teams to apply Security Technical Implementation Guides (STIGs), support IAVM response actions, and provide compliance evidence.Develop and maintain EM SOPs, runbooks, and operational checklists; lead after-action reviews and implement continuous improvements. Provide after-hours and on-call support for high-impact incidents, maintenance windows, patch surges, and emergency remediation as directed by mission requirements.
Education & Experience
Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience (as permitted by the contract). Minimum 4 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Tier 3 Level EM Support Services.
Certifications
At least one: Cloud+, GICSP, SSCP, Security+, or GSEC. Alternate/equivalent certifications may be accepted with Government approval. Preferred/Work-center dependent: Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate.
Security Clearance
Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Work is primarily on-site in San Antonio, TX; limited remote work may be allowed when authorized by the Government and mission requirements permit. Work may require after-hours, weekend, and/or on-call support as directed, including support during scheduled maintenance windows, high-impact incidents, vulnerability response actions, inspections, and surge periods. This position is aligned to applicable DoD Manual 8140.03 work role 451 (NIST: OM-SA-001); contractor personnel must meet DoD 8570.01-M baseline certification requirements and transition to DoD Manual 8140.03 work role requirements, including required training, knowledge, skills, abilities, and tasks, within Government-directed timelines.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
hr@cwsc.com.
