eStore Officer

ABANA Enterprises Group Co. is excited to announce an opportunity for an eStore Officer to join our innovative team. The eStore Officer will play a crucial role in managing both online sales operations and direct customer engagement to drive revenue growth. This role ensures a seamless digital shopping experience while proactively acquiring and managing clients through traditional sales channels.

Core Responsibilities:

• Manage product listings on the online store (add, update, remove products).
• Coordinate with marketing to implement promotional campaigns and banners.
• Ensure timely order processing, fulfillment, and tracking.
• Provide responsive online customer support via email, chat, or social media.
• Optimize the user experience (UX) across the eStore for better conversion.
• Analyze sales performance and report on key KPIs (traffic, conversions, revenue).
• Make outbound calls to potential and existing customers to generate leads and close sales.
• Follow up on marketing campaigns, emails, and inquiries.
• Maintain call logs, update CRM systems, and track lead progress.
• Handle customer objections professionally and persuasively.

Requirements

Education and Experience:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 3-5 years of experience in online store management and/or direct sales.
• Proficiency in eCommerce platforms (e.g., Shopify, WooCommerce, Magento).
• Familiarity with CRM tools and sales reporting systems.
• Excellent communication and negotiation skills.
• Strong analytical skills and attention to detail.